Shipping and Returns and Refunds
Shipping
We ship via USPS and UPS. Once your order is packed and ready to go, you'll receive a tracking number by email. Orders typically ship within 48 hours of that tracking number being issued, excluding weekends and holidays.
Please double-check your shipping information at checkout, including phone number when required — we're not responsible for packages delayed, misdelivered, or lost due to incorrect or missing shipping information.
Shipping Insurance: Every order includes shipping insurance at no extra cost. If your package is lost or damaged in transit, you're covered — contact us and we'll make it right. Once a carrier confirms delivery to the address provided, we're no longer responsible for the package (including theft after delivery).
International Shipping
We declare full order value on all international shipments. Import duties, taxes, VAT, and customs fees are the responsibility of the customer and are not included in your order total — please factor these in before purchasing internationally.
For international packages that are refused, unclaimed, or returned to us, original shipping costs will not be refunded, and return shipping fees will be deducted from any applicable refund.
Returns
You have 30 days from your purchase date to return an item for a refund. Returns are not accepted after 30 days.
Return costs and fees depend on the condition of the item:
| Condition | Outcome |
|---|---|
| Unopened, undamaged, original packaging | Full refund, no restocking fee (return shipping deducted) |
| Opened, undamaged, original packaging | Full refund minus a 20% restocking fee (return shipping deducted) |
| Functional but with cosmetic damage caused by customer use | Refund based on inspected condition, typically 20–50% of purchase price |
Return shipping costs are deducted from your refund in all cases. We reserve the right to open and inspect any item prior to shipping for testing or quality purposes — this does not count as "opened" for return eligibility.
To start a return: email kyle@goodnitegearshop.com with your order number, product name, and reason for return. We'll respond with return instructions within 2 business days. Please don't ship anything back before receiving instructions — items sent without a return request in progress may not be accepted or processed promptly.
Returns vs. Warranty vs. Repair — What's the Difference?
- Return (this page): You changed your mind, ordered the wrong item, or it's not what you expected. Available within 30 days of purchase; fees apply based on item condition per the table above.
- Warranty: Your device has a manufacturing defect. Covered for 1 year from purchase regardless of use. See our [Warranty Policy] for full details.
- Repair Service: Available for GNG-GF20, GF31, NVG90 Pro, NVG90 SE, and ADNV products — including outside the return and warranty windows. See our [Warranty Policy] for details.
Not sure which applies to your situation? Email us and we'll point you the right way.
Damaged, Defective, or Incorrect Items
Inspect your order as soon as it arrives. If something arrives defective, damaged in transit, or isn't what you ordered, contact us immediately at kyle@goodnitegearshop.com with photos of the item and packaging. This is handled separately from standard returns and won't be subject to restocking fees.
Non-Returnable Items
The following are not eligible for return:
- Sale, clearance, or discounted items
- Gift cards
- Custom or special-order items
If you're unsure whether a specific item qualifies, reach out before purchasing.
Exchanges
To get the right item as fast as possible, return your original item for a refund and place a new order separately, rather than waiting on an exchange to process. This also avoids delays tied to inventory availability on the replacement item.
EU 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason, without justification. The condition-based return fee structure above still applies based on the state of the item when it's returned to us.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days, minus any applicable restocking or shipping fees. Processing time on your bank or card issuer's end may add a few extra days.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at kyle@goodnitegearshop.com.
Questions?
Reach out any time at kyle@goodnitegearshop.com — we're happy to help before or after your purchase.