Shipping and Returns

Shipping

We ship items with both USPS and UPS. Once your order is packaged up and ready to ship you will receive your tracking number by email. Once you receive your tracking number you should expect your order to ship within 48 hours excluding weekends and holidays. We are not responsible for packages with incorrect or missing shipping information, including phone numbers when necessary. 

Shipping Insurance

Shipping Insurance is included in all orders. No matter what happens to your shipments while in transit or upon delivery, know that you’re covered for package damage and loss. We are not responsible for packages after the carrier confirms that they have been delivered. 

Returns

Ship your item back to us within 30 days from purchase date and we will refund your money.  No restocking fee will be charged on unopened/ undamaged items in their original packaging within 30 days of purchase. However, all return shipping fees will be deducted from your order. 20% fee will be charged on opened and undamaged returned items. Items that are completely functional/ operational but have cosmetic damage caused by the customer will be inspected and a refund will be issued based on condition of the item, typically between 20-50% of the purchase price. Returns after 30 days will not be accepted.

International Shipping

For unclaimed or returned international packages, shipping costs will not be refunded and fees for return payments will be deducted from any refunds. We are not responsble for any import tariffs, Duties, Taxes, VAT or customs related payments, so be sure to consider these costs before placing your order. The full value of your order will always be declared. 

To initiate a return please email goodnitegearshop@gmail.com with your order number, product name and reason for return and we will respond with return instructions within 2 business days.

Damaged/Opened Packaging

We reserve the right to open any item in an order before shipping for testing and/or other purposes.